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When your
printer Alarm lamp is lit Orange and error code is displayed on LED,
1. E02: The
printer is out of paper or paper does not feed.
SOLUTION
--> Reload the paper correctly
2. E03: Paper
Jammed or Paper output tray is closed.
SOLUTION
--> Open the paper output tray and if not resolved, try to removed the
jammed paper. Reload paper correctly.
3. E04 or E05:
The FINE Cartridge cannot be recognized. The cartridge are not installed
properly or not compatible.
SOLUTION
--> Try to remove the FINE cartridge and install again and push the
cartridge locking cover until it clicks into place. If not resolved, contact
your authorized service center.
4. E07: The
FINE Cartridge is not installed in the correct position.
SOLUTION
--> Check if the Black and Color cartridge is in the correct position and
try to remove and install again the cartridges.
5. E08: Ink
absorber is almost full.
SOLUTION
--> Press the printer Black or Color button to continue printing. Contact
your authorized service center.
6. E13: The
remaining ink level cannot be detected. The ink may have RUN OUT.
SOLUTION
--> Replace the ink with new genuine Canon ink cartridge. If you want to
continue printing without this function, press the printer STOP/RESET button
for at least 5 seconds. Note: Canon shall not be liable for any malfunction due
to ink out of condition.
7. E14: The
FINE Cartridge cannot be recognized.
SOLUTION
--> Install the appropriate FINE Cartridges.
8. E15: The
FINE Cartridge cannot be recognized. The cartridge are not installed properly.
SOLUTION
--> Try to remove the FINE cartridge and install again and push the
cartridge locking cover until it clicks into place.
9. E16: The
ink has RUN OUT.
SOLUTION
--> If printing is in progress and you want to continue printing, press the
printer STOP/RESET button for at least 5 seconds then the printing can
continue. Replace the empty ink cartridge.
10. E30: The
document is too small when the Fit to Page Copying is selected.
SOLUTION
--> Check the position and direction of the documents on the platen glass.
11. E31: The
printer is not connected with the computer. Connect the USB cable of the
printer to computer USB port.
12. E50:
Scanning the Print Head alignment sheet has failed.
SOLUTION
--> To remove the error, press STOP/RESET. Make sure that loaded paper (A4
or letter sized) is suitable for automatic print head alignment, in the correct
position and orientation in the platen glass and paper and platen glass are not
dirty. Also make sure that Print Head nozzles are not clogged.
When your
printer Lamp flashes Green and Alarm Lamp flashes Orange Alternately,
13. P02:
Cancel printing and turn off your printer. Clear the paper jammed or material
that prevents the FINE cartridge holder from moving. Maybe the cartridge is faulty,
broken or damaged. Turn ON your printer.
14. P10: Turn
off the printer and restart your printer. If the same error occurs, contact
your authorized service center.
15. Other
Cases of Errors: Turn off the printer and unplug the power chord. Plug the printer
back and turn it ON, if the problem is not resolved contact your authorized
service center.
